HOTEL Standard Operating Procedure | SOP | Reservation & Telecom & Business Centre

 Reservation  &  Telecom  &  Business Centre

RESERVATIONS SECTION 

 

RESERVATIONS FILING 

 

GEOGRAPHIC CODE 

 

MARKET SEGMENT CODE 

 

RESERVATIONS FORECASTS 

 

RESERVATIONS OPERATION 

 

TELECOM OPERATION 

 

TELEPHONE ANSWERING 

 

WAKE-UP CALLS 

 

GUEST PHONE INQUIRIES 

 

EMERGENCY GUEST ASSISTANCE 

 

PAGER SYSTEM 

 

STAFF PHONE CALLS 

 

TELECOM REVENUE CONTROL 

 

BUSINESS SERVICE CENTRE 

 

INCOMING FACSIMILES 

 

BOOKING & CHARGING 

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